Terms & Conditions


  • Guests under the age of 18 are welcome to stay in private rooms with an adult. Shared dorms are for travellers between 18 and 40 years of age.
  • When making a booking we will charge the first night to your credit card to secure your bed (different terms apply for Christmas & NYE bookings). The balance is payable upon arrival.
  • Minimum 48 hour’s notice via e-mail is required for cancellations or change of arrival date. With adequate notice given, your deposit will be refunded minus a 10% cancellation fee. (please see separate terms for Christmas & NYE bookings).
  • If you shorten your stay during occupancy, payments are non-refundable.
  • A minimum stay of 10 nights is applicable between 23rd December to 2nd January (Christmas & NYE period) only.
  • All Christmas & NYE bookings require 50% (non-refundable) payment at the time of booking and are not confirmed until payment has been processed. The balance is due at check-in.
  • Check in is at 12pm. We often can get you into your room earlier and we have free bag storage until your room is ready. Check out is at 10am.